The Linksys Smart Wi-Fi mobile app and web application offer slightly different feature sets. If the feature you are looking for is not available here, go to LinksysSmartWiFi.com on a desktop or laptop computer. Also note that some features are only available with some router models.

How many nodes are in your Velop System? If you have only one, it must be close enough to you modem or modem router to connect with internet cable. If you have multiple nodes, one of them must be close enough to your modem or modem router to connect with an ethernet cable. This node is your primary node.
Placement of the others (secondary nodes) depends on your home or small business, and how you use the internet and Wi-Fi. The primary consideration should be placing it as close as possible to the room where the Wi-Fi will be used the most. That might be a media room, a home office, your family room. Be sure not to put nodes in a cabinet or closet or near metal obstacles. Nodes will get the best signal if placed out in the open - on a table or shelf. Also, be mindful of the home's construction, layout, and things nearby that could block the signal.

A simple restart solves many connectivity issues, so you should never need to factory reset your Velop. A factory reset - a very disruptive process-restores your Velop to the state it was when you took it out of its box, requiring you to go through the setup process again. All settings you have customized in setup and since - things such as Wi-Fi names, passwords, security type - will be erased. The Velop's IP address will revert to 192.168.1.1, its default admin password will be 'admin' and the Wi-Fi name and password will be the same as on the sticker on the bottom of the Velop. All wireless devices will disconnect from the Velop, and the Velop will be removed from your Linksys Smart Wi-Fi account.

A restart, which can be accomplished by tapping Restart Velop on the Router Administration screen, turns the Velop off and then back on. The Velop runs through a startup routine and re-establishes connection with the modem, which can solve performance issues. A restart is far less disruptive than a factory reset because all settings are maintained. Wireless devices will disconnect from the Velop, but will reconnect automatically once the Velop is ready and the devices find the Wi-Fi.

No. The dashboard is a static screen, with the exception of the External Storage tile. External Storage will not appear on the Dashboard if there is nothing plugged into the available ports on the Velop.

• If there is a problem with your ISP or modem communicating with your Velop, try the following:
• • ○ Make sure that the Wi-Fi and power cables are securely connected.
  • ○ Make sure that the power outlet that your Velop is plugged into has power.
  • ○ Restart your Velop.
  • ○ Contact your ISP and ask about outages in your area.
• The most common method to restore connection for a modem or Velop is to restart (reboot) it by turning it off, then back on again. This gives the devices a chance to find each other.
• • 1. Disconnect the power cord from the Velop and the modem.
  • 2. Wait 10 seconds, and reconnect the power cord to the modem. Make sure it has power.
  • 3. Wait until the modem's online indicator has stopped blinking (about two minutes). Reconnect the power cord to the Velop.
  • 4. Wait until the illuminated Linksys logo is on. Wait two minutes before trying to connect to the Internet from a computer.
• To restart your Velop using this app
• • 1. Tap Router Administration on the main menu.
  • 2. Tap Restart Velop at the bottom of the screen.
    The Velop will restart. While the Velop is restarting, all connected devices will lose their Internet connection, and will automatically reconnect when the Velop is ready again.

Yes, your Linksys Smart Wi-Fi account login and password will provide access on any mobile device that you can install the app on.

Tap on Wi-Fi Settings on the main menu. Tap on the Wi-Fi Name or Password field you want to edit. Tap Save in the upper right corner.

The basic difference between the 2.4 GHz frequency and the 5 GHz frequency is that 2.4 GHz has greater range while 5 GHz has greater throughput. That said, there might be many more devices in your home and vicinity operating on a 2.4 GHz frequency than 5 GHz. A general rule of thumb is to use your Velop’s 2.4 GHz frequency for low-demand activities (web surfing, email, social media) and the 5 GHz frequency for things such as streaming music/video and downloading/uploading files.

• New features in this update:
• • ○ Router offline notifications (not available on all models)
  • ○ Turn on and off Parental Controls scheduled time blocking
  • ○ Password hint (only some models)
  • ○ Share Wi-Fi password-Send password via email or text message
  • ○ Change account username and password
  • ○ Remove Velop from Linksys Smart Wi-Fi account
• Features removed from this update:
• • ○ Connect devices via QR code
  • ○ Connect devices with Simple Tap

Yes, for a list tap here.