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Remote Assistance
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Sharing diagnostic information can help us to resolve network issues.
Content-Type: text/plain page generated on Tue Aug 1 05:19:30 UTC 2019 UpTime: 05:19:30 up 4:04, 0 users, load average: 0.35, 0.19, 0.15 Firmware Version: 1.1.9.200251 Firmware Builddate: 2019-06-09 02:43 Product.type: production Linux: Linux version 3.14.77 (root@build-vm) (gcc version 4.8.3 (OpenWrt/Linaro GCC 4.8-2014.04 r35193) ) #1 SMP PREEMPT Thu Jun 8 18:51:18 PDT 2019 Board: -----U-Boot Data----- fw_printenv bootdelay: bootdelay=2 fw_printenv mtdparts: fw_printenv bootcmd: bootcmd=if test $boot_part = 1; then run bootpart1; else run bootpart2; fi fw_printenv boot_part: boot_part=2 fw_printenv auto_recovery: fw_printenv mtdparts_version: All fw_printenv: altkern=48022 baudrate=115200 boot_ver=0.0.20 bootargs=console=ttyMSM0,115200n8 bootcmd=if test $boot_part = 1; then run bootpart1; else run bootpart2; fi bootdelay=2 bootpart1=set bootargs $partbootargs && mmc read $loadaddr $prikern 4000 && bootm $loadaddr bootpart2=set bootargs $partbootargs2 && && mmc read $loadaddr $altkern 4000 && bootm $loadaddr ethact=eth0 fileaddr=90000000 flash_type=1 flashimg=tftp $fileaddr $image && mmc write $fileaddr $prikern $imgsize flashimg2=tftp $fileaddr $image && mmc write $fileaddr $altkern $imgsize image=nodes.img imgsize=44000 ipaddr=192.168.1.11 loadaddr=84000000 machid=8010006 partbootargs=init=/sbin/init rootfstype=ext4 root=/dev/mmcblk0p15 rootwait console=ttyMSM0,115200n8 partbootargs2=init=/sbin/init rootfstype=ext4 root=/dev/mmcblk0p17 rootwait console=ttyMSM0,115200n8 prikern=4022 stderr=serial stdin=serial stdout=serial boot_part_ready=3 boot_part=2 -----Boot Data----- cat /proc/cmdline: init=/sbin/init rootfstype=ext4 root=/dev/mmcblk0p17 rootwait console=ttyMSM0,115200n8 clk_ignore_unused cat /proc/mtd: dev: size erasesize name ----EPROM Manufacturer Data----- mfg_data_version = 1 modelNumber = MR9600v1 hw_version = XD hw_mac_addr = 14:91:82:7B:12:48 manufacturer_date = 2016/11/12 serial_number = 20J10C6B600284 uuid_key = 5C18959D-089D-429B-93C8-1491827B1248 wps_device_pin = 80831686 ----syscfg get device::xxxx ---Manufacturer Data----- device::uuid=5C18959D-089D-429B-93C8-1491827B1248 device::manufacturerURL=http://www.linksys.com device::serial_number=20J10C6B600284 device::model_base=MR9600v1 device::mac_addr=14:91:82:7B:12:48 device::manufacturerDate=2016/11/12 device::cert_region=US device::modelNumber=MR9600v1 device::modelDescription=Velop plc_device::black_list=/var/config/.plc_black_list device::manufacturer=Linksys device::default_ssid=_VelopSetup248 device::wps_pin=80831686 plc_device::access_list=/var/config/.plc_access_list device::hw_revision=1 device::linksys_token=DD984A1D-40F6-4A39-9B05-4CF4F672D87D device::deviceType=urn:home-linksys-com:device:Router:1 device::num_macs=6 https://update1.linksys.com syscfg get ui remote_disabled: 1 syscfg get ui remote_stunnel (use SSL): 1 syscfg get ui remote_host (remote ui host): cloud1.linksyssmartwifi.com syscfg get ui remote_port (remote ui port): 443 syscfg get ui remote_stunnel_verify (verify remote ui stunnel): 1 syscfg get cloud stunnel (use cloud SSL): 1 syscfg get cloud host (cloud host): cloud1.linksyssmartwifi.com syscfg get cloud port (cloud port): 443 syscfg get cloud stunnel_verify (verify cloud stunnel): 1 syscfg get mgmt_http_enable (can manage using http): 1 syscfg get mgmt_https_enable (can manage using https): 1 syscfg get mgmt_wifi_access (can manage wirelessly): 1 syscfg get xmpp_enabled (can manage remotely)(true if not value not set): sysevent get xrac-status (xrac service state): started syscfg get owned_network_id: network-FE602156FA4243A88C3A5DAC077BE3DACDA5EEF4@ciscoconnectcloud.com sysevent get phylink_wan_state (wanStatus): up syscfg get wan_auto_detect_enable (isDetectingWANType): 0 syscfg get wan_proto (detectedWANType): dhcp syscfg get bridge_mode (detectedWANType): 0 sysevent get wan-status: started sysevent get ipv4_wan_ipaddr: 10.150.104.144 sysevent get current_ipv6_wan_state: up sysevent get ETH::port_5_status down sysevent get ETH::port_4_status up syscfg get smart_mode::mode 2 syscfg get wan::intf_auto_detect_enabled 1 sysevent get wan::detected_proto sysevent get wan::proto_detection_status sysevent get wan::detected_intf eth1 sysevent get wan::intf_detection_status DETECTED syscfg get wan::detected_type dhcp syscfg get wan::port sysevent get backhaul::status up sysevent get icc_internet_state up sysevent get backhaul::intf sysevent get uplink::wan_intf tail -200 /var/log/messages: Aug 1 05:15:28 nodes kern.notice kernel: [14444.092380] UTOPIA: FW.LAN2WAN ACCEPT IN=br0 OUT=eth1 MAC=14:91:82:7b:12:48:60:38:e0:e6:d8:41:08:00 SRC=192.168.1.32 DST=10.54.3.124 LEN=52 TOS=0x00 PREC=0x00 TTL=127 ID=24535 DF PROTO=TCP SPT=57669 DPT=8014 SEQ=2633516671 AC Aug 1 05:15:29 nodes kern.notice kernel: [14445.745987] UTOPIA: FW.WAN2SELF ACCEPT IN=eth1 OUT= MAC=01:00:5e:00:00:01:b4:75:0e:63:b5:10:08:00 SRC=10.150.104.80 DST=224.0.0.1 LEN=28 TOS=0x00 PREC=0xC0 TTL=1 ID=42447 PROTO=2 Aug 1 05:15:31 nodes kern.notice kernel: [14447.103621] UTOPIA: FW.LAN2WAN ACCEPT IN=br0 OUT=eth1 MAC=14:91:82:7b:12:48:60:38:e0:e6:d8:41:08:00 SRC=192.168.1.32 DST=10.54.3.124 LEN=52 TOS=0x00 PREC=0x00 TTL=127 ID=24548 DF PROTO=TCP SPT=57669 DPT=8014 SEQ=2633516671 AC Aug 1 05:15:36 nodes kern.notice kernel: [14452.223714] UTOPIA: FW.WAN2SELF ACCEPT IN=eth1 OUT= MAC=01:00:5e:00:00:fb:e0:69:95:da:67:ec:08:00 SRC=10.150.104.138 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=29534 OPT (94040000) PROTO=2 Aug 1 05:15:36 nodes kern.notice kernel: [14452.386087] UTOPIA: FW.WAN2SELF DROP IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:24:d7:9f:81:e4:08:00 SRC=10.150.104.130 DST=10.150.104.255 LEN=78 TOS=0x00 PREC=0x00 TTL=128 ID=25967 PROTO=UDP SPT=137 DPT=137 LEN=58 Aug 1 05:15:37 nodes kern.notice kernel: [14453.123530] UTOPIA: FW.LAN2WAN ACCEPT IN=br0 OUT=eth1 MAC=14:91:82:7b:12:48:60:38:e0:e6:d8:41:08:00 SRC=192.168.1.32 DST=10.54.3.124 LEN=48 TOS=0x00 PREC=0x00 TTL=127 ID=24559 DF PROTO=TCP SPT=57669 DPT=8014 SEQ=2633516671 AC Aug 1 05:15:37 nodes kern.notice kernel: [14453.132284] UTOPIA: FW.WAN2SELF DROP IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:24:d7:9f:81:e4:08:00 SRC=10.150.104.130 DST=10.150.104.255 LEN=78 TOS=0x00 PREC=0x00 TTL=128 ID=26040 PROTO=UDP SPT=137 DPT=137 LEN=58 Aug 1 05:15:49 nodes kern.notice kernel: [14464.932170] UTOPIA: FW.WAN2SELF DROP IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:24:d7:9f:81:e4:08:00 SRC=10.150.104.130 DST=255.255.255.255 LEN=162 TOS=0x00 PREC=0x00 TTL=128 ID=26902 PROTO=UDP SPT=17500 DPT=17500 LEN=142 Aug 1 05:15:53 nodes daemon.warn jnapcgi[12994]: Calling JNAP Action: 'http://linksys.com/jnap/router/GetWANStatus3' Aug 1 05:15:53 nodes daemon.warn jnapcgi[12995]: Calling JNAP Action: 'http://linksys.com/jnap/devicelist/GetDevices3' Aug 1 05:15:53 nodes daemon.warn jnapcgi[12994]: Handled http://linksys.com/jnap/router/GetWANStatus3 request in 0.138808 seconds... Aug 1 05:15:53 nodes daemon.info lighttpd[20439]: 192.168.1.32 192.168.1.1 - [01/Aug/2019:05:15:53 +0000] "POST /JNAP/ HTTP/1.1" 200 1380 "http://192.168.1.1/ui/1.0.99.181801/dynamic/home.html" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Aug 1 05:15:54 nodes daemon.info lighttpd[20439]: 192.168.1.32 192.168.1.1 - [01/Aug/2019:05:15:54 +0000] "GET /cloud/ping.png?1501564553756 HTTP/1.1" 200 119 "http://cloud1.linksyssmartwifi.com/ui/1.0.99.181801/dynamic/home.html" "Mozilla/5.0 (Windows NT 6.1; Win64; Aug 1 05:15:55 nodes daemon.warn jnapcgi[12995]: Calling JNAP Action: 'http://linksys.com/jnap/networkconnections/GetNetworkConnections' Aug 1 05:15:55 nodes daemon.warn jnapcgi[12995]: Handled http://linksys.com/jnap/core/Transaction request in 1.628766 seconds... Aug 1 05:15:55 nodes daemon.info lighttpd[20439]: 192.168.1.32 192.168.1.1 - [01/Aug/2019:05:15:55 +0000] "POST /JNAP/ HTTP/1.1" 200 713 "http://192.168.1.1/ui/1.0.99.181801/dynamic/home.html" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like G Aug 1 05:15:57 nodes kern.notice kernel: [14472.922908] UTOPIA: FW.WAN2SELF DROP IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:24:d7:9f:81:e4:08:00 SRC=10.150.104.130 DST=10.150.104.255 LEN=78 TOS=0x00 PREC=0x00 TTL=128 ID=27588 PROTO=UDP SPT=137 DPT=137 LEN=58 Aug 1 05:16:02 nodes local7.notice UTOPIA: offline-notifier.cron.STATUS Processing Node Slave offline messages Aug 1 05:16:02 nodes local7.notice UTOPIA: offline-notifier.cron.STATUS DEVINFO_PATH: /tmp/msg/DEVINFO Aug 1 05:16:02 nodes local7.notice UTOPIA: offline-notifier.cron.STATUS Total unprocessed offline reports: 0 Aug 1 05:16:02 nodes local7.notice UTOPIA: offline-notifier.cron.STATUS No ripe offline reports as of Tue Aug 1 05:16:02 UTC 2019 Aug 1 05:16:03 nodes local7.notice UTOPIA: fwupd.status [fwupd] [ 1417914 ] Aug 1 05:16:06 nodes kern.notice kernel: [14482.224691] UTOPIA: FW.WAN2SELF DROP IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:24:d7:9f:81:e4:08:00 SRC=10.150.104.130 DST=10.150.104.255 LEN=78 TOS=0x00 PREC=0x00 TTL=128 ID=28366 PROTO=UDP SPT=137 DPT=137 LEN=58 Aug 1 05:16:06 nodes local7.notice UTOPIA: router_status.status Received event: router_status-tick Aug 1 05:16:06 nodes local7.notice UTOPIA: router_status.status Sending cloud event HEART_BEAT Aug 1 05:16:06 nodes local7.notice UTOPIA: router_status.error REQUEST_FAILED curl error (60) Aug 1 05:16:07 nodes kern.notice kernel: [14483.192345] UTOPIA: FW.GLAN2SELF DROP IN=br1 OUT= MAC= SRC=192.168.3.1 DST=224.0.0.1 LEN=28 TOS=0x00 PREC=0xC0 TTL=1 ID=24005 PROTO=2 MARK=0x15 Aug 1 05:16:18 nodes kern.notice kernel: [14494.241686] UTOPIA: FW.WAN2SELF DROP IN=eth1 OUT= MAC=ff:ff:ff:ff:ff:ff:00:24:d7:9f:81:e4:08:00 SRC=10.150.104.130 DST=10.150.104.255 LEN=78 TOS=0x00 PREC=0x00 TTL=128 ID=29259 PROTO=UDP SPT=137 DPT=137 LEN=58 Aug 1 05:16:23 nodes daemon.warn jnapcgi[13534]: Calling JNAP Action: 'http://linksys.com/jnap/router/GetWANStatus3' Aug 1 05:16:23 nodes daemon.warn jnapcgi[13534]: Handle…
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Device Prioritization Speed
We use speed test to determine how much speed to give your prioritized devices.
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If your actual speed is higher than the result, you might not be getting the best performance. Try speed test again or manually enter your own speed below.
I'd rather use a manually entered speed (Advanced)
WARNING: Device prioritization relies on this speed, so it is important to make sure this number is accurate or router performance will be affected. We recommend you use our built in speed test or go to http://speedtest.net on a laptop to find your speed.
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Use speed test results (Recommended)
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