Cisco Connect Cloud requires Internet access. If your computer is not connected to the Internet, you can access basic connectivity settings and troubleshooting information to get your router re-connected. To do this, you log in directly to your router and access its settings. See the instructions below for logging in to your router.
Note: Rebooting your modem and router can often solve connectivity problems. Simply disconnect the power cables from both your router and your modem and wait a couple minutes. Then reconnect your modem cable and wait until it powers on, and then reconnect your router cable.
When you don't have Internet access, you can still log in directly to your router and access settings that can help you get reconnected.
To log in to your router when you don't have Internet access, click here. You'll be asked to enter your router password. This is different from your wireless network password. You set your router password during router setup and it was saved in a file named Cisco Connect Cloud.txt and placed on your desktop.
If you forget your router password
If you forget your router password and you no longer have the file Cisco Connect Cloud.txt on your desktop, you'll have to reset your router and set up the router again. Resetting the router means clearing the name, password, and all other router settings and returning it to the factory default. If you're trying to access Cisco Connect Cloud without Internet access and you suspect the issue is with your Internet Service Provider, don't reset your router. Wait until your service is restored and then go into Router Settings to reset the router password and write it down.
To reset the router, use a small pen or an unfolded paper clip to push and hold the Reset button on the back or bottom of the router. Keep the button pushed until the power light blinks (approximately 10-15 seconds), and then release it. This returns the router name and password to its original settings. Then, insert the CD that came with your router and run Cisco Connect Setup.